Organisation & background
F3M Information Systems, S.A. is a long-established Portuguese IT vendor operating for more than three decades. It builds this IPSS/Misericórdias suite, delivered regionally through partners including Trigénius, its Fátima-based partner since 1998.
Functionality
F3M is a modular IPSS/Misericórdias management suite, assembled module by module to run a care institution’s full back office: service-user (Utentes) care administration, membership (Sócios), treasury, payroll and workforce operations in one connected system. Utentes records span care fees, waiting lists and configurable co-payment formulas, staff scheduling flags shortfalls against minimum-staffing rules, and combined kitchen, laundry and storeroom stock management is included. Dues-paying membership is modelled separately from service users, with document management, whistleblowing-channel and data-protection modules, and F3M Analytics as a BI layer, sold through F3M’s own teams and a nationwide regional partner network.
Localised features
Generates Portugal’s IPSS, private social-solidarity institution, tax and social-security forms, Modelo 25, 37, 45, 46 and 47, plus SAF-T PT export, Portugal’s standard accounting file format. Supports Segurança Social’s Controlo de Frequência Web, and a Portal Canal de Denúncias module addresses Portugal’s whistleblowing law, Lei n.º 93/2021.
Implementation model
Delivered by a third-party partner. Sold and deployed through F3M’s own head-office teams and a National Partner Network. Trigénius and ODULISSER are two independently identified regional partners in that network, not competing products.
Hosting
You can choose: vendor-hosted (SaaS) or self-hosted. F3M’s own site states at least the Atividades Diárias module offers cloud or on-premises deployment at the institution’s own infrastructure.
Last full research
August 2026