Organisation & background
Better Impact has served the volunteer-management sector since 2000, headquartered in Hamilton, Ontario, Canada. It was acquired by The Brydon Group in 2024, and itself acquired Get Connected by Galaxy Digital in 2026. It has a large global install base, including a substantial presence among Australian organisations.
Functionality
Better Impact is a volunteer-management platform sold as three related products on one system: Volunteer Impact, covering recruitment, application forms, scheduling, communication, hours tracking and reporting; Member Impact for membership; and Client Impact for light case tracking. Volunteers keep their own profile on MyImpactPage, and hours can be recorded automatically from scheduled shifts. Qualifications control who can be scheduled for which roles, committees let people belong to several groups, and custom fields can appear on profiles, application forms and admin screens. Enterprise accounts manage several branches centrally, and dashboards summarise activity.
Implementation model
Vendor-assisted self-service: the 30-day trial account can become the production system, and paying clients are assigned a named Implementation Advisor, with set turnaround times for account setup and bulk imports.
Hosting
Cloud-hosted by the vendor, with data hosted in Canada, meeting both the Australian Privacy Principles and Canadian privacy law.
Last full research
August 2026