Organisation & background
SupporterHub Pty Ltd, based in Sydney, is marketed specifically at the Australian charity and not-for-profit sector, with reviewers and the vendor both emphasising locally staffed support as a point of differentiation.
Functionality
SupporterHub is a single-database supporter CRM designed to replace a typical charity’s separate donation, event, membership and email tools with one connected system. It offers one-off and recurring donation/appeal pages with automated receipting, and branded event and ticketing pages that feed attendee data back into the CRM. Peer-to-peer fundraising with team leaderboards, digital raffles and online/silent auctions, charity membership sign-up and payment processing, and eCommerce for merchandise round out the toolkit, alongside a ‘flagging’ mechanism that tags profiles on digital-page interaction to drive segmentation.
Localised features
Every donation through SupporterHub’s pages triggers an automatic tax receipt built to show what an ATO deductible-gift-recipient receipt must state, including the fund or institution name and ABN where applicable, with PCI DSS-certified payment processing.
Implementation model
Self-service, with no mandatory implementation partner; optional onboarding support is available.
Hosting
Cloud-hosted by the vendor. Payments run through Payrix, which SupporterHub describes as PCI DSS compliant.
Last full research
August 2026