Organisation & background
CIPHER CRM is a multi-industry CRM, also sold into financial services, logistics, healthcare and other sectors, with a dedicated nonprofit vertical operating since 2015 and a substantial base of NGO customers across India.
Functionality
CIPHER CRM is a general business CRM with a nonprofit edition marketed to Indian NGOs. Beneficiary records hold documents, photos, status and service history, and donor records track gifts, fund purpose and communication history. Campaigns such as education drives, health camps or food-relief deliveries are planned with goals, budgets and field updates, and volunteers can be assigned dated tasks. Funding proposals are tracked from submission to approval, and receipts are issued as PDF or print. The vendor offers FCRA compliance reporting and fund-utilisation tracking as an add-on, but publishes little detail on how they work.
Localised features
Compliance reporting under India’s Foreign Contribution Regulation Act, FCRA, and fund-utilisation tracking are offered as an add-on. It is aimed at NGOs, charitable trusts and Section 8 companies.
Implementation model
Delivered directly by the vendor’s own team: A white-glove onboarding where the vendor’s own team configures the CRM from supplied donor/volunteer/programme data, rather than self-service setup.
Hosting
Cloud-hosted by the vendor.
Links
Last full research
August 2026